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NetSquad Technical Support Services

NetSquad have put together a Technical Support service that is aimed at providing total fix solutions with extremely fast response times, which means that your organisation will benefit with superior operational and service results.

To meet your needs, we have put together a 3 tier approach which constitutes our Bronze, Silver and Gold Service Level Agreements.

Our Bronze service is aimed at Home users and Small Organisations who only require a next business day Technical Support Solution. If we cannot diagnose and remotely fix the problem, an engineer will visit you by the next business day.

Our Silver Service is aimed at Small Organisations that require a Same Business Day Technical Support Service, which will also cover some "How-To" queries.

Our Gold Service is aimed at the more time-critical organisation that requires a total Support Solution on a same business day service, which will cover "Technical Support" as well as "How-to" queries.

Please contact us now to see how our Technical Support can benefit you.